If you’ve made a payment but can’t log in or create an account, don’t worry—this is often an issue with your browser or account settings, and it can usually be fixed with a few simple steps. Below are some common troubleshooting tips to help you get logged in and set up quickly.

1. Refresh Your Browser

Sometimes, your browser may not load the latest page version after payment. Refreshing the page can clear up small issues.

• How to Refresh: Press F5 on your keyboard (on most computers) or select the refresh button in your browser’s toolbar. On mobile devices, swipe down on the screen to refresh the page.

2. Clear Site Data and Cache

Your browser saves website data to load pages faster, but outdated data can sometimes interfere with logging in or creating an account. Clearing this can help resolve the issue.

• Steps to Clear Site Data:

  • On Desktop Browsers (Chrome, Safari, Firefox, Edge):

    • Go to Settings > Privacy and Security (in your browser settings).

    • Look for options to clear cached images and files and cookies.

    • Select these options and click Clear Data.

  • On Mobile:

    • For iOS Safari: Go to Settings > Safari > Clear History and Website Data.

    • For Chrome on iOS or Android: Open Chrome, go to Settings > Privacy > Clear Browsing Data.

3. Update Your Browser

An outdated browser can cause compatibility issues with the login or account creation process. Make sure your browser is updated to the latest version.

• How to Update Your Browser:

  • On Desktop:

    • Chrome: Go to Help > About Google Chrome in the menu; Chrome will automatically update if there’s a newer version.

    • Safari (macOS): Check for updates through System Preferences > Software Update.

    • Firefox: Go to Help > About Firefox in the menu, and Firefox will check for updates.

    • Microsoft Edge: Go to Help and Feedback > About Microsoft Edge; updates install automatically.

  • On Mobile: Check the App Store or Google Play Store for any available updates to your browser app.

4. Disable Browser Extensions

Certain browser extensions, such as ad blockers or VPNs, can interfere with account creation. Disabling these temporarily may help you log in.

• How to Disable Extensions:

  • Chrome: Go to More Tools > Extensions and toggle off any active extensions.

  • Safari (macOS): Go to Safari > Preferences > Extensions and uncheck any active extensions.

  • Firefox: Go to Add-ons and disable any active extensions.

  • Microsoft Edge: Go to Extensions and toggle off any active extensions.

After disabling extensions, try logging in again.

5. Try Creating a Free Account Temporarily

If you’re unable to create a full account after paying, try setting up a free account for the time being. This can often get you into the system, and any paid features should link once your payment is recognized. If you’re still having trouble, contact customer support to make sure your payment went through and is linked to your account.

6. Contact Support

If these steps don’t resolve your issue, please fill out this form, so our support team has more details to help us assist you faster: